Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and several cryptocurrencies such as Bitcoin, Ethereum, and Litecoin.

2. What is your return policy?

We offer a 30-day return policy for all non-customized items. Customized items, including personalized products, cannot be returned unless they are defective or there was an error on our part. Please refer to our Returns and Refunds page for more information.

3. Can I cancel my order?

You can cancel your order within 24 hours of placing it. Please note that we may not be able to cancel your order if it has already been processed or shipped. If you need to cancel your order, please contact us immediately.

4. How long does it take to receive my order?

The processing time for orders varies depending on the product and customization options selected. Once your order is processed, shipping times will depend on your location and the shipping method chosen at checkout. Please refer to our Shipping and Delivery page for more information.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please refer to our Shipping and Delivery page for more information.

6. What is token gating and why do I need it?

Token gating is a process where we require customers to hold a specific NFT in their cryptocurrency wallet before they can purchase certain items from our store. This is necessary to ensure that we are not infringing on intellectual property rights. If you are interested in purchasing an item that requires token gating, we will provide you with instructions on how to acquire the necessary NFT.

7. Can I pay with cryptocurrency for items that don't require token gating?

Yes, you can pay with cryptocurrency for any item in our store that is not gated by an NFT. However, please note that our refund policy for cryptocurrency payments is different from traditional payment methods. If you need to request a refund for an item purchased with cryptocurrency, we will refund the cryptocurrency value of the purchase at the current exchange rate at the time of the refund. Alternatively, you can choose to receive store credit for the full value of the purchase.

8. How do I make a payment with cryptocurrency?

At checkout, select the "Cryptocurrency" payment option and follow the instructions provided. We accept several cryptocurrencies, including Bitcoin, Ethereum, and Litecoin. Please note that cryptocurrency payments may take longer to process than traditional payment methods.

9. What if I don't have cryptocurrency?

We also accept traditional payment methods such as credit/debit cards, PayPal, Apple Pay, and Google Pay. If you do not have cryptocurrency, you can choose one of these payment options at checkout.

10. How can I contact you if I have more questions?

You can contact us through our website's contact form or by emailing us at info@neokikuya.com. We typically respond to inquiries within 24-48 hours.